Register Now
You need to be registered to access all features and be part of the community.
Don't worry it's free !
Register Now
Lost Password
Lost your password? Please enter your username and email address. You will receive a link to create a new password via email.
Using saccadometry to measure the eye saccade with parkinson's pt's :
Ratings : 70 %
What is Lux, Lumens, Foot candles and how to measure light level. View a chart of common Lux and Foot candle levels. See how to convert Lux to Foot candles (Fc).
Read More
Ratings : 27 %
Accelerating First Contact Resolution with Analytics :
Ratings : 43 %
Contact Center Pipeline November 2014 Issue Summary :
Ratings : 60 %
Why FCR is not a contact center metric anymore :
Ratings : 52 %
FCR Surveys and Beyond Webinar Part 1 :
Ratings : 40 %
FIRST CALL RESOLUTION: HOW TO DEFINE AND MEASURETweet First call resolution (...) More than 90% of companies measuring FCR reported improvement in …
Read More
Ratings : 24 %
Grâce à des partenariats avec des lycées de l’agglomération, nous sommes toutefois en mesure de scolariser de jeunes joueurs dans des établissements proches du
Read More
Ratings : 51 %
ICMI Webinar: Achieving 1st Contact Resolution (FCR). :
Ratings : 74 %
Tactics to measure FCR vary greatly from company to company. Our survey confirms this. While some companies are measuring first call resolution, many are not
Read More
Ratings : 54 %
Customer Service: How to Measure First Contact Resolution :
Ratings : 31 %
How Do I Measure Lux Lighting?. Where lumens measure the amount of light a light source emits, lux tells how much that light source illuminates an object
Read More
Ratings : 31 %
FCR Accelerator pump adjustment :
Ratings : 45 %
Webinar: Take Action on FCR with Speech Analytics :
Ratings : 21 %
Webinar Replay 10 ways to improve First Contact Resolution :
Ratings : 29 %