Snap Fitness

The gym is always a messy, the weights and equipment accessories are always missing. The staff are not concerned about fixing it at all.

It's been almost 4 months now that we don't have internet for the members, and as the gym is in the basement, I cannot even use my mobile internet.

I have contacted the staff more than 6 times by email, phone and in person and so far we have no internet working.

The gym is unstaffed from 2 pm which is very weird as its normally busy especially after 5pm.

the last few days, and the main door is always broken and any non-member can access the facilities. The sound is always very loud, causing discomfort to the members as well, since we cannot talk with our friends.

1) The team is never accessible by phone, email or in person.

2) Mobile Internet isn't the best as you are underground and wifi not always working.

3) Music is so loud like a club, you have to turn up the volume so high so you are just about to mask the awful music on their playlist.

4) Weights/dumbells are almost always misplaced or left out on the floor with the staff rarely replacing them , making the gym look like a mess even at the start of the day. Staff do not care about this.

5) I cancelled my membership in early June, and they have continued to take money even after the notice period in the contract.

6) The place is often dirty, especially the showers and toilets - hairs left all over the bathrooms where people have been shaving goodness knows what, shampoo, soap and toilet rolls often ran out and not replaced and when you flag this to a member of staff (if they arent too busy working out) you get a shoulder shrug and thats it.

I looked forward to joining Snap Fitness in Williamsburg VA 23188 while I traveled there for 19 days, with the plan to use the membership when I returned to the area. I am a full time RVer and have the Renew Active benefit with my AARP/UHC Medicare supplement.

On 5/7 I went to the gym to find it locked, with no answer to a knock and instructions on the door to call the manager to set up an appointment. On 5/8, I left a voicemail message with Samantha and sent 2 emails stating that I was interested in a membership ASAP. Midafternoon on 5/9 I received a call from Samantha scheduling an appointment on 5/11 at 1 PM. Not happy that I had to wait 4 days to arrange for a membership.

On 5/11, I went to the gym at 1 PM to find the gym locked and no answer to knock. When getting my phone to call the manager, I saw an earlier text message from Samantha that my appointment had to be cancelled due to an emergency and would be rescheduled for 5/15, ANOTHER 4 days. I told her to forget it. There are no regular staffing hours, making inquiries and joining labor intensive.

Finding a gym locked and dark is not welcoming.

I am disappointed and hope that if Snap is listed as a convenient option in my travels that there will be a more welcoming professional facility. I have informed United Healthcare of my experience.

Martha Stewart